How to Choose a Long Distance Moving Company (And Avoid Scams)

Every year, thousands of Americans are scammed by fraudulent moving companies. The FBI estimates moving fraud costs consumers over $30 million annually. Here's how to protect yourself and choose a moving company you can actually trust.

Step 1 — Verify Their FMCSA License

Any company doing interstate moves (crossing state lines) must be licensed with the Federal Motor Carrier Safety Administration (FMCSA). This is not optional — it's the law.

How to verify: Go to protectyourmove.gov and search the company's name or DOT number. You'll see their license status, insurance, and complaint history.

At Confianza Moving & Storage, we are fully FMCSA certified and licensed for all interstate moves.

Step 2 — Get a Written Binding Estimate

Never accept a verbal quote or a quote given without the mover seeing your inventory. There are three types of estimates:

• Binding estimate: The price is locked in regardless of actual weight. Best option.
• Not-to-exceed estimate: Price won't go above the estimate, but can go lower. Also good.
• Non-binding estimate: Price can increase based on actual weight. Avoid for long distance.

Step 3 — Check Reviews Carefully

Look for reviews on Google, Yelp, and the FMCSA database. Watch for:

• ✅ Reviews mentioning specific details (dates, crew names, routes)
• ✅ Company responding to negative reviews professionally
• ❌ Dozens of 5-star reviews posted in the same week (likely fake)
• ❌ Reviews that all sound identical or generic

Step 4 — Understand What's Included

Ask specifically:

• Is packing included or extra?
• What is your liability coverage for damaged items?
• Do you offer full value protection insurance?
• Will my items be on a dedicated truck or shared with other shipments?
• What is your delivery window?
• Do you offer GPS tracking?

Red Flags — Walk Away If You See These

• ❌ No physical address or only a P.O. box
• ❌ Quote significantly lower than all other companies
• ❌ Requires 25%+ cash deposit upfront
• ❌ Can't provide FMCSA license number
• ❌ Holds your belongings hostage for more money on delivery (this is illegal)
• ❌ No written contract provided before moving day
• ❌ Generic name like "Best Movers" with no local presence

Questions to Ask Before Booking

1. What is your FMCSA/DOT number?
2. Is my price a binding or non-binding estimate?
3. Will my belongings be on a dedicated truck?
4. What is your delivery window?
5. What happens if something is damaged?
6. Do you have GPS tracking I can access?
7. Can I see proof of insurance?